FREQUENTLY ASKED QUESTIONS
What is PHLEX?
PHLEX is a boutique clothing and auction house specializing in unique, limited edition pieces.
What is PHLEX Profile?
The PHLEX Profile is a feature that allows you to link all your personal and business social profiles, giving the PHLEX community insight into who owns each piece.
Does PHLEX have a mobile app?
The PHLEX iOS and Android apps are currently in development. Sign up for our newsletter to receive the latest updates.
Does PHLEX ship internationally?
Yes, PHLEX ships worldwide.
How long will it take to get my order?
Delivery times vary based on your location and the shipping method selected. A tracking number will be provided once your order ships.
What is PHLEX's return/exchange policy?
Returns are only accepted for damaged or incorrect items. All claims must be submitted within 48 hours of delivery.
What payment methods does PHLEX accept?
We accept a variety of payment methods through Stripe’s secure checkout.
How long does order processing take?
Orders are typically processed within 1–2 business days.
How can I track my order?
You will receive a tracking number once your order ships.
Can I change or cancel my order?
Changes or cancellations can only be made before the order is shipped.
What if I receive a damaged or wrong item?
Contact our support team at team@phlexlabel.com within 48 hours of delivery. We’ll arrange a return or refund.
When is the next auction?
The first PHLEX auction is launching soon. Sign up for our newsletter to stay informed.
How does the auction process work?
Details will be shared closer to launch. All bidding will take place through the PHLEX platform.
How much time do I have to pay for my winning bid?
Payment deadlines are clearly stated at the end of each auction.
What happens if the winning bidder fails to make payment?
Failure to pay may result in account suspension and the item being offered to the next highest bidder.
Is there a reserve price for PHLEX auctions?
No. PHLEX auctions are reserve-free, the market decides the value.
How can I pay if I win the auction?
Payment options for auction wins will be shown at checkout and are securely processed by Stripe
How does PHLEX select the artists they work with?
We collaborate with artists who demonstrate innovation, craftsmanship, and a distinctive artistic voice.
I am an artist. How can I collaborate with PHLEX?
Submit your portfolio through our website for consideration.
I am a singer, jeweller, etc. Can I collaborate with PHLEX?
Yes, we welcome unique collaborations across various disciplines. Send us your concept and portfolio.
What items can be sold on the PHLEX Resale market?
Only items purchased through PHLEX auctions are eligible for resale. “Buy Now” items cannot be resold.
Can I resell my item in the future if I change my mind?
Yes. Items purchased through PHLEX auctions or the resale market can be listed again at any time.
What decides the resale value of items?
Resale value is driven by rarity, condition, and how sought-after the original drop becomes over time. Since PHLEX pieces are never restocked, certain items naturally become harder to obtain
Is there a fee for reselling items?
When you sell an auction piece on our resale market, a small commission is taken from the final sale price. This covers secure payments, platform upkeep, and authentication. Buyers pay the winning bid only, with no extra resale fees added.
How is authenticity guaranteed on the resale market?
Only items originally purchased through PHLEX auctions can be listed for resale. Each piece is digitally verified through its purchase history, ensuring that every item on the resale market is 100% authentic and traceable.
Who handles shipping and delivery?
Sellers are responsible for packaging and shipping items directly to buyers. During listing, sellers can indicate whether tracked shipping is included. If tracking is provided, they can add the tracking link so buyers can follow the delivery. PHLEX does not manage or guarantee shipping.
When are payments released?
Payment is securely held until the buyer confirms receipt. Once confirmed—or after 5 days with no issues reported the funds are released to the seller. This ensures buyers receive their items before payment is finalized and sellers are paid promptly.
How are disputes handled?
PHLEX does not mediate disputes between buyers and sellers. If an issue arises, users may report it to PHLEX to log the case. While we do not intervene, we retain relevant transaction data and will cooperate with law enforcement if a formal investigation is requested.
What is PHLEX?
PHLEX is a boutique clothing and auction house specializing in unique, limited edition pieces.
What is PHLEX Profile?
The PHLEX Profile is a feature that allows you to link all your personal and business social profiles, giving the PHLEX community insight into who owns each piece.
Does PHLEX have a mobile app?
The PHLEX iOS and Android apps are currently in development. Sign up for our newsletter to receive the latest updates.
Does PHLEX ship internationally?
Yes, PHLEX ships worldwide.
How long will it take to get my order?
Delivery times vary based on your location and the shipping method selected. A tracking number will be provided once your order ships.
What is PHLEX's return/exchange policy?
Returns are only accepted for damaged or incorrect items. All claims must be submitted within 48 hours of delivery.
What payment methods does PHLEX accept?
We accept a variety of payment methods through Stripe’s secure checkout.
How long does order processing take?
Orders are typically processed within 1–2 business days.
How can I track my order?
You will receive a tracking number once your order ships.
Can I change or cancel my order?
Changes or cancellations can only be made before the order is shipped.
What if I receive a damaged or wrong item?
Contact our support team at team@phlexlabel.com within 48 hours of delivery. We’ll arrange a return or refund.
When is the next auction?
The first PHLEX auction is launching soon. Sign up for our newsletter to stay informed.
How does the auction process work?
Details will be shared closer to launch. All bidding will take place through the PHLEX platform.
How much time do I have to pay for my winning bid?
Payment deadlines are clearly stated at the end of each auction.
What happens if the winning bidder fails to make payment?
Failure to pay may result in account suspension and the item being offered to the next highest bidder.
Is there a reserve price for PHLEX auctions?
No. PHLEX auctions are reserve-free, the market decides the value.
How can I pay if I win the auction?
Payment options for auction wins will be shown at checkout and are securely processed by Stripe
How does PHLEX select the artists they work with?
We collaborate with artists who demonstrate innovation, craftsmanship, and a distinctive artistic voice.
I am an artist. How can I collaborate with PHLEX?
Submit your portfolio through our website for consideration.
I am a singer, jeweller, etc. Can I collaborate with PHLEX?
Yes, we welcome unique collaborations across various disciplines. Send us your concept and portfolio.
What items can be sold on the PHLEX Resale market?
Only items purchased through PHLEX auctions are eligible for resale. “Buy Now” items cannot be resold.
Can I resell my item in the future if I change my mind?
Yes. Items purchased through PHLEX auctions or the resale market can be listed again at any time.
What decides the resale value of items?
Resale value is driven by rarity, condition, and how sought-after the original drop becomes over time. Since PHLEX pieces are never restocked, certain items naturally become harder to obtain
Is there a fee for reselling items?
When you sell an auction piece on our resale market, a small commission is taken from the final sale price. This covers secure payments, platform upkeep, and authentication. Buyers pay the winning bid only, with no extra resale fees added.
How is authenticity guaranteed on the resale market?
Only items originally purchased through PHLEX auctions can be listed for resale. Each piece is digitally verified through its purchase history, ensuring that every item on the resale market is 100% authentic and traceable.
Who handles shipping and delivery?
Sellers are responsible for packaging and shipping items directly to buyers. During listing, sellers can indicate whether tracked shipping is included. If tracking is provided, they can add the tracking link so buyers can follow the delivery. PHLEX does not manage or guarantee shipping.
When are payments released?
Payment is securely held until the buyer confirms receipt. Once confirmed—or after 5 days with no issues reported the funds are released to the seller. This ensures buyers receive their items before payment is finalized and sellers are paid promptly.
How are disputes handled?
PHLEX does not mediate disputes between buyers and sellers. If an issue arises, users may report it to PHLEX to log the case. While we do not intervene, we retain relevant transaction data and will cooperate with law enforcement if a formal investigation is requested.